Policies - Terms & Conditions

Chancellors Cellars® offers you goods for sale on the following terms and conditions:

Please note: Due to the high turnover of products some items will not display the vintage year as they may vary from our supplier/s and when delivered.

All goods are offered subject to continuing availability and Chancellors Cellars® reserves the right to amend advertised prices and offers without prior notice.

All prices quoted are inclusive of : Goods and Services Tax (GST).

Chancellors Cellars® requires payment in full to confirm any order and reserves the right to withhold a delivery of goods until payment in full has been received.

Title to goods remains with Chancellors Cellars® until payment in full is received. In the event of payment by cheque, this is upon clearance of the cheque.

Chancellors Cellars’® liability in the event of any loss in transit or inability to supply products on the original confirmed order placed is limited to reimbursement of the amount you have already paid if Chancellors Cellars® is unable to re-supply either due to vintage year being rolled over or product availability.

In the event of inability to supply, you will be contacted by a representative from Chancellors Cellars® and given a choice of an alternative product/vintage year. If the alternative product offered to you is not required by you or accepted, your payment will not be processed and no product will be supplied.

All goods must be inspected upon delivery and any claim must be made within one (1) day, if the goods are damaged or they do not arrive in good order, that is, damaged, Chancellors Cellars® will either refund or organize for replacement (including delivery charges) or product replacement of equal value once Chancellors Cellars receives the damaged goods.  If goods need to be returned you will be required to return these goods by Australia Post.

Deliveries are made to the address provided by you when ordering goods from Chancellors Cellars®. 

Chancellors Cellars®  will deliver the goods to the address you specify in your order, subject to product/vintage availability.  The person (s) at the delivery address who receives the goods will be presumed to be the authorized person to receive those goods and must be 18 years of age and over.  Once you receive the goods you will be responsible if they become damaged, lost or stolen.

Goods will not be left unattended. If  no one is home  to receive the delivery, the goods will be taken to the nearest Post Office and a card to that effect will be put into your letter box.

All data, prices, images of products are for illustration purposes which may vary, or change without notice and is beyond the control of Chancellors Cellars® management and offers  on this website is believed to be correct. Changes may occur from time to time which may not necessarily be reflected on this website.  Chancellors Cellars®  therefore reserves the right to change the data, images of products which are for illustration purposes and may change due to manufacturing/suppliers changes and updates outside Chancellors Cellars® control, prices, and offers subject to change and availability without prior notice. 

All orders made to Chancellors Cellars®  are subject to confirmation and acceptance by Chancellors Cellars®.

Chancellors Cellars®  reserves the right to accept, refuse, or limit your order for any reason including, but not limited to the unavailability of a product, incorrect pricing, vintages or due to any other errors in relation to product descriptions on this website.  The order acknowledgement is not a contract of sale and does not constitute an acceptance of your order, but only a record of your offer to purchase a particular item/item's at a particular price.

If you are uncertain of the vintage year or carton configuration/quantities, contact us at info_cc@bigpond.net.au prior to placing your order for confirmation of the query.

Please select your products carefully, as Chancellors Cellars® does not accept returns given for goods because of a change of mind, if you selected the incorrect vintage year, misinterpret the confirmed order and/or carton configuration/product quantity, you no longer require them, or they are incompatible with your sensory taste once the goods have been dispatched to the addressee. 

A minimum purchase applies per order. A carton of either 12/6/3/2/1 as detailed in the product description and order  placement via Chancellors Cellars® secure shopping cart (e.g. 750ml x 12 bottles equates to one carton of 12 bottles, 750ml x 6 equates to one carton of 6 bottles, etc) or except where otherwise stated (e.g. Johnnie Walker 700ml x 1 equates to one single item). 

CONDITIONS OF ORDERING

To order alcoholic beverages you must be 18 years of age and over.

Cheque payment can be made to "Chancellors Cellars®" and must be posted to Chancellors Cellars®,  PO Box 964, ELTHAM, Vic., 3095. Cheque payment orders may be placed via Mail. Please Note - All orders placed are not confirmed until until the payment has been received and funds cleared.  Please ensure that the following information is included in your order:   Case Quantity, Name of Product, Total Price including delivery charge (please view Delivery Section), Your Name, Address, Phone Number (home & mobile), Delivery Address and Information

 PRODUCT AVAILABILITY & CHANGE OF VINTAGES

Chancellors Cellars® will attempt to fulfil orders in the specified vintages and we will make every effort to keep the vintage on products listed on this web site up to date.  Unfortunately, products, vintages and prices  on particular products may change without notification from our suppliers.  Thereby resulting in the website displaying the incorrect vintage or prices  on such a product or products. 

Please note: Due to the high turnover of products some items will not display the vintage year as they may vary from our supplier/s and when delivered

Chancellors Cellars® cannot accept liability for any inconvenience or loss in the event that an incorrect vintage or product which has been shipped.

In the instance that Chancellors Cellars®  is aware of the  unavailability of a particular products - champagne, sparkling wine, wine, beer, spirits, or vintage we will contact you by phone or email to notify you of the changes and you will be given the opportunity to amend your order accordingly.

GUARANTEE  

Chancellors Cellars® makes every effort to ensure the best condition of goods dispatched.  

RETURNS  

Choose products wisely as Chancellors Cellars® does not refund money for products which are incorrectly selected (please refer to Terms and Conditions above).  

AUSTRALIA WIDE ORDERS & DELIVERY  

Costs of Road Delivery to your door are as detailed in the Delivery Section on this web site.  Please allow 1 - 21 days for delivery (for cheque payments – cheque must firstly be cleared before your order is processed).

All freight charges will be added to you order automatically via our shopping cart at the time of processing for International and Australia Wide delivery prior to you accepting and processing the order.

Any deliveries requiring redelivery, or redirection from an address provided by yourself to a new address provided by the recipient, will incur an additional delivery charge.

To ensure prompt on time deliveries you must provide a home telephone number for delivery address, and instruction if no one is home.

1. You acknowledge that by placing this order you confirm and can/will verify that you are over the age of 18 years old.

2. By placing this order with Chancellors Cellars and any subsequent order, you are providing instructions where the order should/is delivered to the nominated address. 

3. If are not at the delivery address, at the time of delivery the order(parcel) will be returned to the nearest Australia Post - Post Office branch for you to pick up.

4. If it is returned to the nearest Australia Post -Post Office branch for you to pick up. You will be required to present to Australia Post branch staff your identification to verify your identity and being over the age of 18 years old or in the case of a nominated representative being over the age of 18 years old.